Accommodation: Accommodation described in the reservation form.
Tenant: the person named on the reservation form who makes the Reservation.
Rent: The total rent as mentioned in the reservation form.
Reservation: The Reservation of a holiday accommodation, as described in the reservation form.
Reservation form: The contract between Tenant and Letter.
Letter: Sun Villa Properties S.L. that issues the Reservation and acts as the representative of the owner.
These Rental conditions apply to all Reservation agreements between Letter and Tenant.
- Establishment of Reservation
An agreement will be established subject to these Rental conditions as soon as the Tenant makes a booking via the Internet, in writing, by e-mail or personally with the Letter.
Changes to the Reservation and deviations from these general booking conditions will be valid only if agreed in writing between the Letter and the Tenant. Insofar as changes result in higher or lower costs, the resulting change to the rent must be agreed by parties in writing.
Reservations can be made via the Internet, in writing, by telephone, by e-mail or personally. The down payment as mentioned on the reservation form, must be received by the Letter within 5 working days after the reservation is made. Not paying on time may result in cancellation of the booking. The remaining balance must be in the Letter’s possession not later than the date mentioned on the reservation form. If these payment terms are not observed the Letter is entitled to cancel the booking without having to refund the payments that have already been made. If Reservations are made within four weeks before the rental period, the rent and any deposit, must be paid entirely at time of booking. Deposits will be refunded only if the booking cannot be honoured due to a cause attributable to the Letter.
Prices are stated per accommodation per month per week or per day. The Letter reserves the right to amend the booking price if occasioned by changes to owed levies, exchange rates and taxes. Increases in these costs will be charged to the Tenant as a net amount without surcharges. We do not accept responsibility for typographical errors in the price list or web publications. If the increase occurs within three months of receipt of the reservation form, the Tenant will have the right to dissolve the agreement. Amounts already paid will be refunded to the Tenant in such cases.
The agreement will be dissolved (i.e. the booking will be cancelled) if the Tenant fails to satisfy the provisions of clause 5. The deposit will be forfeited to defray incurred costs and damage, including but not confined to loss of profits.
The Tenant may cancel the rental agreement in writing up to 60 days before the start of the rental. If the Tenant cancels the Letter will retain the deposit. The Tenant will owe the full rental price to the Letter if cancellation occurs within the 60 days preceding the agreed rental.
The rent excludes insurances unless it is explicitly stated that the rent includes insurances and the type of insurance is named.
- Liability of Letter
Under no circumstances whatsoever will the accommodation provider or Letter be responsible for any loss or loss of value and/or damage to property of the Tenant and his co-occupants caused by incorrect use of the rented property. If the Tenant incurs damage due to deficiencies in the rented property, any liability on the part of Letter will be limited to the amount of the rent. Damage resulting from non-fulfilment by the Letter will be subject to the compensation provided for by law. Letter will not be liable for any other damage.
- Liability of Tenant
A Tenant who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for the total rent and for damage caused by acts by him and all others present with him in the rented accommodation. A booking will be valid for the number of persons stated on the reservation form. The property may not be occupied by more persons than stated on the reservation form. Occupancy by a larger number may result in dissolution of the Reservation and loss of the deposit. Payments already made will not be refunded in such circumstances and the Tenant will owe the entire rent. If the Tenant intends to allow more than the permitted number of persons to stay in the rented accommodation, the Tenant must, prior to the rental period, submit a written request to this effect to the Letter. The accommodation provider has the right to refuse such a request or to require an additional surcharge. The Tenant must treat the accommodation according to generally accepted standards.
A damage deposit is required, depending on the accommodation. The deposit is payable with the final payment or on the day of arrival, depending on your accommodation. In order to provide the Letter with the opportunity to check the accommodation properly, the deposit will normally be returned not later than eight days after the end of the rental. In the event of damage and/or loss of the rented property, and/or circumstances for which the Tenant is to blame, the total incurred damage will be deducted from the deposit. In all instances where the costs of damage and/or loss of the rented property or the damage suffered by the owner and/or accommodation provider exceed the paid deposit the Tenant must immediately pay the excess to the Letter. All instances of breakage, loss and/or damages must be reported immediately to the Lesser and paid for.
- Duration of stay, arrival and departure
The customary arrival and departure days may vary according to location. Outside the high season it is generally possible to choose any day of the week as the arrival or departure day. A daily surcharge will generally be payable for rentals of less than a week, if at all allowed. For more information you should contact Letter.
The rented property at your holiday destination will generally be available for occupancy from 16:00 hrs. You should inform the key holder of your expected arrival time. On the day of departure you must vacate the accommodation before 10.00 hrs. Failure to do so gives the accommodation provider and Letter the right to charge you for damages. You may lose your security deposit as a result. Upon departure the Tenant is expected to leave the accommodation in decent condition – that is: generally clean. The items in and around the accommodation should be put back in their original location (as upon arrival). Crockery should be washed and stored in the appropriate place. The Letter is authorised to carry out a final check. If the Letter finds that a number of items have not been returned to their location or if the accommodation has not been left in generally clean condition he is authorised to charge the Tenant for extra costs.
Letter will provide you with the general information you need about the rented property.
- Changes and cancellations
The Letter has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances mean circumstances of such a nature that the Letter cannot reasonably be held to further fulfilment of the agreement. The Letter may cancel the booking in the event of force major, war, strikes and natural disasters. In such circumstances the Letter will be under obligation to refund any amounts already paid. The Letter reserves the right to replace the rented property by an equivalent property for reasons of quality assurance. If Tenant, in this case, prefers a refund, this is possible.
If you notice a mistake of deficiency at your holiday accommodation, you should report it to the Letter. This may avoid further inconvenience. If you have serious complaints at the holiday accommodation, you should immediately inform the Letter. This will give the Letter the opportunity to resolve the complaint sooner. If your complaint was not satisfactorily resolved at the holiday destination, you must inform the Letter in writing of your complaint, providing details, within two weeks of leaving the accommodation, in the absence of which the complaint will no longer be admissible. You will forfeit all rights to a refund if you obtain other accommodation or leave the rented property prematurely without first consulting the Letter.
- Cleaning costs
You can see on the website whether cleaning of the property is included. If cleaning is not included, the costs will be stated. The cleaning costs will be specified together with the rental price on the reservation form. These costs are generally payable on the day of arrival.
- Bed linen and towels
Bed linen and towels are usually included in the rental price. In order to verify that this is the case, you should view the property details on the web.
- Extra facilities
In many cases you can request a child’s bed, high chair, provided that you state such needs at the time of booking.
Most property owners do not allow pets. You may keep a pet in or around the villa only with the explicit permission of the Letter stated on the booking confirmation. The Letter may require extra mandatory final cleaning costs.
- Construction work
The rental accommodations are usually private properties that belong to individual owners and are typically located in large residential districts. The accommodations are usually not located in holiday parks, so construction work may occasionally occur nearby. This work may be carried out by home owners or contractors and / or public institutions, with whom we have no relationship whatsoever and over whom we cannot exert any control. Letter cannot be held liable for inconvenience caused by any construction work not commissioned by the accommodation provider.
- Satellite tv and cable tv
Where descriptions refer to satellite tv, it does not automatically mean that reception includes all stations. The mostly foreign owners have decoders that are not always suitable for receiving all international programs.
- Water, electricity and Internet
Interruptions to water, electricity supplies and internet connection are not uncommon in some countries. For various reasons Local and / or regional authorities and / or companies may, for various reasons and / or failure to decide temporary closure and / or reduce distribution. Letter cannot be held liable for any inconvenience or damage incurred through such circumstances.
- Power consumption
A mandatory surcharge may sometimes be payable in certain seasons for properties with heating and/or air conditioning. For more detailed information and the amounts payable, you should view the property details stated on the web, or contact Letter.
- Jurisdiction and law
Notwithstanding the legal rules governing the jurisdiction of the civil courts, any dispute arising between Tenant and Letter will be resolved by a court of law with jurisdiction in the country and region where the Letter is established. For one month after the Letter has invoked this provision in writing, the Tenant will have the right to opt for resolution of the dispute by a civil court with jurisdiction at law or under international treaty. The Letter will consider the address stated by the Tenant to be correct until further notice. Every agreement between Letter and Tenant will be subject to International law.
We strongly advise our clients to contract travel insurance.