1. Definitions
Accommodation: Accommodation described in the reservation form.
Tenant: the person named on the reservation form who makes the reservation.
Rent: The total rent as mentioned in the reservation form.
Reservation: The reservation of a holiday accommodation, as described in the reservation form.
Reservation form: The contract between tenant and Sun Villa.
Sun Villa: Sun Villa Properties S.L. that issues the Reservation and acts as the representative of the owner.
2. Scope
These Rental conditions apply to all reservation agreements between Sun Villa and tenant.
3. Establishment of Reservation
An agreement will be established subject to these rental conditions as soon as the tenant makes a booking via the Internet, in writing, by e-mail or personally with Sun Villa.
4. Changes
Changes to the reservation and deviations from these general booking conditions will be valid only if agreed in writing between Sun Villa and the tenant. Insofar as changes result in higher or lower costs, the resulting change to the rent must be agreed by parties in writing.
5. Payment
Reservations can be made via the Internet, in writing, by telephone, by e-mail or personally. The down payment as mentioned on the reservation form, must be received by Sun Villa within 5 working days after the reservation is made. Not paying on time may result in cancellation of the booking. The remaining balance must be in Sun Villa’s possession one month before the arrival date. If these payment terms are not observed Sun Villa is entitled to cancel the booking without having to refund the payments that have already been made. If reservations are made within four weeks before the rental period, the rent and any deposit, must be paid entirely at time of booking. Deposits will be refunded only if the booking cannot be honoured due to a cause attributable to Sun Villa.
6. Prices
Prices are stated per accommodation per month per week or per day. Sun Villa reserves the right to amend the booking price if occasioned by changes to owed levies, exchange rates and taxes. Increases in these costs will be charged to the tenant as a net amount without surcharges. We do not accept responsibility for typographical errors in the price list or web publications. If the increase occurs within three months of receipt of the reservation form, the tenant will have the right to dissolve the agreement. Amounts already paid will be refunded to the tenant in such cases.
7. Dissolution
The agreement will be dissolved (i.e. the booking will be cancelled) if the tenant fails to satisfy the provisions of clause 5. The deposit will be forfeited to defray incurred costs and damage, including but not confined to loss of profits.
8. Cancellation
The tenant may cancel the rental agreement in writing up to 60 days before the start of the rental. If the tenant cancels Sun Villa will retain the deposit. The tenant will owe the full rental price to Sun Villa if cancellation occurs within the 60 days preceding the agreed rental.
9. Insurances
The rent excludes insurances unless it is explicitly stated that the rent includes insurances and the type of insurance is named.
10. Liability of Sunvilla
Under no circumstances whatsoever will the accommodation provider or Sun Villa be responsible for any loss or loss of value and/or damage to property of the tenant and his co-occupants caused by incorrect use of the rented property. If the tenant incurs damage due to deficiencies in the rented property, any liability on the part of Sun Villa will be limited to the amount of the rent. Damage resulting from non-fulfilment by Sun Villa will be subject to the compensation provided for by law. Sun Villa will not be liable for any other damage.
11. Liability of Tenant
A tenant who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for the total rent and for damage caused by acts by him and all others present with him in the rented accommodation. A booking will be valid for the number of persons stated on the reservation form. The property may not be occupied by more persons than stated on the reservation form. Occupancy by a larger number may result in dissolution of the reservation and loss of the deposit. Payments already made will not be refunded in such circumstances and the tenant will owe the entire rent. If the tenant intends to allow more than the permitted number of persons to stay in the rented accommodation, the tenant must, prior to the rental period, submit a written request to this effect to Sun Villa. The accommodation provider has the right to refuse such a request or to require an additional surcharge. The tenant must treat the accommodation according to generally accepted standards.
12. Deposit
A damage deposit is required, depending on the accommodation. The deposit is payable with the final payment or on the day of arrival, depending on your accommodation. In order to provide Sun Villa with the opportunity to check the accommodation properly, the deposit will normally be returned not later than eight days after the end of the rental. In the event of damage and/or loss of the rented property, and/or circumstances for which the tenant is to blame, the total incurred damage will be deducted from the deposit. In all instances where the costs of damage and/or loss of the rented property or the damage suffered by the owner and/or accommodation provider exceed the paid deposit the tenant must immediately pay the excess to Sun Villa. All instances of breakage, loss and/or damages must be reported immediately to Sun Villa and paid for.
13. Duration of stay, arrival and departure
The customary arrival and departure days may vary according to location. Outside the high season it is generally possible to choose any day of the week as the arrival or departure day. A daily surcharge will generally be payable for rentals of less than a week, if at all allowed. For more information you should contact Sun Villa.
The rented property at your holiday destination will generally be available for occupancy from 16:00 hrs. You should inform the key holder of your expected arrival time. On the day of departure you must vacate the accommodation before 10.00 hrs. Failure to do so gives the accommodation provider and Sun Villa the right to charge you for damages. You may lose your security deposit as a result. Upon departure the tenant is expected to leave the accommodation in decent condition – that is: generally clean. The items in and around the accommodation should be put back in their original location (as upon arrival). Crockery should be washed and stored in the appropriate place. Sun Villa is authorised to carry out a final check. If Sun Villa finds that a number of items have not been returned to their location or if the accommodation has not been left in generally clean condition he is authorised to charge the tenant for extra costs.
14. Documents
Sun Villa will provide you with the general information you need about the rented property.
15. Changes and cancellations
Sun Villa has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances mean circumstances of such a nature that Sun Villa cannot reasonably be held to further fulfilment of the agreement. Sun Villa may cancel the booking in the event of force major, war, strikes and natural disasters. In such circumstances Sun Villa will be under obligation to refund any amounts already paid. Sun Villa reserves the right to replace the rented property by an equivalent property for reasons of quality assurance. If tenant, in this case, prefers a refund, this is possible.
16. Complaints
If you notice a mistake of deficiency at your holiday accommodation, you should report it to Sun Villa. This may avoid further inconvenience. If you have serious complaints at the holiday accommodation, you should immediately inform Sun Villa. This will give Sun Villa the opportunity to resolve the complaint sooner. If your complaint was not satisfactorily resolved at the holiday destination, you must inform Sun Villa in writing of your complaint, providing details, within two weeks of leaving the accommodation, in the absence of which the complaint will no longer be admissible. You will forfeit all rights to a refund if you obtain other accommodation or leave the rented property prematurely without first consulting Sun Villa.
17. Cleaning costs
You can see on the website whether cleaning of the property is included. If cleaning is not included, the costs will be stated. The cleaning costs will be specified together with the rental price on the reservation form. These costs are generally payable on the day of arrival.
18. Bed linen and towels
Bed linen and towels are usually included in the rental price. In order to verify that this is the case, you should view the property details on the web.
19. Extra facilities
In many cases you can request a child’s bed, high chair, provided that you state such needs at the time of booking.
20. Pets
Most property owners do not allow pets. You may keep a pet in or around the villa only with the explicit permission of Sun Villa stated on the booking confirmation. Sun Villa may require extra mandatory final cleaning costs.
21. Construction work
The rental accommodations are usually private properties that belong to individual owners and are typically located in large residential districts. The accommodations are usually not located in holiday parks, so construction work may occasionally occur nearby. This work may be carried out by home owners or contractors and / or public institutions, with whom we have no relationship whatsoever and over whom we cannot exert any control. Sun Villa cannot be held liable for inconvenience caused by any construction work not commissioned by the accommodation provider.
22. Parties – Events
It is forbidden to hold parties or events in the rented accommodation without the express written permission of Sun Villa. Parties and events are understood to mean any type of meeting where the number of persons present exceeds twice the maximum number of persons permitted to stay in the rented accommodation according to the rental agreement.
23. Music and sound
It is not allowed to make or play music or make noises that can be heard outside the boundaries of the rental property. In the event of permission for a party or event, music may be played or played within the framework of the applicable legal regulations. The tenant is obliged to inform the neighbours, who may be affected by noise, before the upcoming event or party.
24. Satellite tv and cable tv
Where descriptions refer to satellite tv, it does not automatically mean that reception includes all stations. The mostly foreign owners have decoders that are not always suitable for receiving all international programs.
25. Water, electricity and Internet
Interruptions to water, electricity supplies and internet connection are not uncommon in some countries. For various reasons local and / or regional authorities and / or companies may, for various reasons and / or failure to decide temporary closure and / or reduce distribution. Sun Villa cannot be held liable for any inconvenience or damage incurred through such circumstances.
26. Power consumption
A mandatory surcharge may sometimes be payable in certain seasons for properties with heating and/or air conditioning. For more detailed information and the amounts payable, you should view the property details stated on the web, or contact Sun Villa.
27. Garden and pool
In holiday homes with a garden and or private pool, regular maintenance is required. As a rule, this is 1 to 2 times a week for swimming pools and 1 time a week for the garden. You as a guest are required to give the maintenance people full access when necessary.
28. Jurisdiction and law
Notwithstanding the legal rules governing the jurisdiction of the civil courts, any dispute arising between tenant and Sun Villa will be resolved by a court of law with jurisdiction in the country and region where Sun Villa is established. For one month after Sun Villa has invoked this provision in writing, the tenant will have the right to opt for resolution of the dispute by a civil court with jurisdiction at law or under international treaty. Sun Villa will consider the address stated by the tenant to be correct until further notice. Every agreement between Sun Villa and tenant will be subject to International law.
We strongly advise our clients to contract travel insurance.
Temporary Coronavirus rules:
Only when the borders are closed at the moment your rental should start, a full refund will be made. If you need to cancel your stay for any other reason, the before mentioned rental conditions apply and you need to claim paid monies with your travel insurance company.
